Shipping & Delivery Policy

Last Updated: August 2026

At Max Electric, we aim to provide a convenient and reliable shopping experience by delivering your orders to the address provided during checkout.

1. Order Processing

Once your order is confirmed, the Max Electric team will begin preparing your products and reviewing your shipping information.

We may contact you by phone or through the available communication channels to confirm certain order or delivery details when necessary.

2. Delivery Time

Delivery times may vary depending on:

  • Your governorate and area.
  • The shipping company used.
  • Product availability.
  • The nature and size of the order.
  • Circumstances beyond our control, such as public holidays, weather conditions, or shipping company delays.

Estimated delivery time: [Insert actual delivery time here] from the date the order is confirmed.

3. Shipping Fees

Shipping fees are displayed during the checkout process and may vary depending on:

  • The governorate.
  • The delivery area.
  • The size or weight of the order.
  • The total order value.

Any additional applicable fees will be communicated to the customer before completing the purchase whenever required.

4. Delivery Address

Customers are responsible for providing accurate:

  • Full name.
  • Phone number.
  • Governorate.
  • Area.
  • Detailed delivery address.

Max Electric is not responsible for delays resulting from incorrect or incomplete delivery information. We may contact the customer to correct or confirm the provided information.

5. Upon Receiving Your Order

We recommend that customers inspect the package and product upon delivery and ensure that the product matches their order and is in good condition.

If you notice any visible damage or issue with the product, please contact Max Electric as soon as possible and keep the packaging and all product components.

6. Delivery Delays

In exceptional circumstances, delivery may be delayed due to factors beyond our control, including:

  • Delays or issues with the shipping company.
  • Weather conditions.
  • Public holidays.
  • Failure to reach the customer.
  • Incorrect or incomplete delivery information.

If there is a significant issue affecting the delivery of your order, we will work to contact the customer and follow up on the shipment.

7. Failed Delivery / Unreceived Orders

If the shipping company is unable to deliver the order because the customer cannot be reached, is unavailable, or the delivery information is incorrect, we may contact the customer to reschedule the delivery.

Additional shipping fees may apply for re-delivery if the reason for the failed delivery is related to incorrect customer information or failure to receive the order, depending on the circumstances.

8. Contact Us

If you have any questions regarding your order status or delivery, you can contact Max Electric Customer Service through the contact details available on our website.