{"id":3219,"date":"2026-04-12T04:09:20","date_gmt":"2026-04-12T04:09:20","guid":{"rendered":"https:\/\/maxelectric-eg.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9-%d9%88-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84\/"},"modified":"2026-08-09T18:23:04","modified_gmt":"2026-08-09T18:23:04","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/maxelectric-eg.com\/en\/refund-return-policy\/","title":{"rendered":"Refund & Return Policy"},"content":{"rendered":"\n

<\/h1>\n\n\n

Refund, Return & Exchange Policy<\/h1>\n

Last Updated: August 2026<\/strong><\/p>\n

At Max Electric<\/strong>, we are committed to ensuring that you receive the product you ordered in the condition and specifications stated on our website.<\/p>\n

Our return and exchange policy is governed by the applicable laws and regulations of the Arab Republic of Egypt, while taking into consideration the nature and intended use of certain products. Consumers have the right to return or exchange products within 14 days in accordance with the applicable conditions and legal exceptions, as well as their legal rights in the event of a defective product.<\/p>\n

1. Returns Within 14 Days<\/h2>\n

Customers may request a return or exchange within 14 days from the date of receiving the order<\/strong>, subject to the applicable terms, conditions, and legal exceptions.<\/p>\n

The product should be in a condition suitable for return, with its original packaging, accessories, and components kept intact whenever possible.<\/p>\n

\n

Note:<\/strong> Certain products may be subject to legal exceptions from the right of return or exchange due to their nature or intended use.<\/p>\n<\/blockquote>\n

2. Defective Products<\/h2>\n

If you receive a product with a defect or malfunction<\/strong>, please contact Max Electric<\/strong> Customer Service as soon as possible and provide details of the issue.<\/p>\n

In the event of a defective product, customers are entitled to exercise their legal rights regarding replacement, return, or refund in accordance with the applicable laws and regulations. Egyptian Consumer Protection regulations provide a 30-day period from the date of receipt<\/strong> for defective goods, subject to the applicable legal conditions.<\/p>\n

3. Products Damaged During Delivery<\/h2>\n

If your product arrives with visible damage caused by shipping or transportation, please:<\/p>\n

    \n
  1. Contact us immediately upon receiving the order.<\/li>\n
  2. Send clear photos of the product and the outer packaging.<\/li>\n
  3. Explain the type of damage or issue.<\/li>\n
  4. Keep the product, all its components, and its packaging until our team contacts you.<\/li>\n<\/ol>\n

    The Max Electric<\/strong> team will review the case and take the appropriate action.<\/p>\n

    4. How to Request a Return or Exchange<\/h2>\n

    To request a return or exchange:<\/p>\n

      \n
    • Contact us through the customer service details available on our website.<\/li>\n
    • Provide your order number.<\/li>\n
    • Explain the reason for the return or exchange.<\/li>\n
    • Provide photos or videos of the product if required to assess the case.<\/li>\n<\/ul>\n

      After reviewing your request, we will inform you of the next steps.<\/p>\n

      5. Refunds<\/h2>\n

      When a customer is eligible for a refund, the refund will be processed according to the payment method used and the applicable procedures and regulations.<\/p>\n

      The time required for the refunded amount to appear in your account may vary depending on your payment method, bank, or payment service provider.<\/p>\n

      6. Shipping Fees<\/h2>\n

      Shipping fees related to returns or exchanges will be handled according to the reason for the return, the nature of the case, and the applicable legal regulations.<\/p>\n

      In cases involving defective products or products that do not match the specifications advertised on the website, the case will be handled in accordance with the consumer rights provided by law.<\/p>\n

      7. Products Not Eligible for Return<\/h2>\n

      Certain products may not be eligible for return or exchange due to their nature, or after they have been used or opened, where permitted by law.<\/p>\n

      Any specific conditions applicable to a particular product will be stated on the product page or before completing the purchase whenever necessary.<\/p>\n

      8. Invoices and Proof of Purchase<\/h2>\n

      Please keep your purchase invoice or order number, as we may require this information to verify your purchase and process your return or exchange request.<\/p>\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

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